DELIVERY, SHIPPING & RETURNS
.All UK orders are shipped via Royal Mail and we endeavour to process all orders placed before 3pm for a same day dispatch.
.Standard First Class Recorded Delivery
£5.95 (2-4 working days)(Free postage on all orders over £100)
Special Next Day Delivery
(Available Monday-Thursday if order is placed before 3pm)
*UK includes Northern Ireland, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey. Some destinations may take longer than 48 hours for First Class delivery. All our parcels are sent via Royal Mail/Parcel Force recorded services and will require a signature on arrival.
FREE IN-STORE PICK UP
Should you wish to collect your purchase in-store, please select 'Pick Up'. Once your order has been processed and prepared you will be sent a notification via email or phone.
We aim to process in-store pick ups within 1-2 working days.
All parcels are sent via Royal Mail or Parcelforce International and will require a signature on arrival. We currently ship to the following regions;
Australia, New Zealand, USA and Canada.
Rest of World* (Estimated 5-7 working days)
NOTE TO OUR EUROPEAN CUSTOMERS
TAX AND VAT
DUTIES AND CUSTOMS
If your order is to be delivered outside the European Union, it may be liable for import duty and local sales taxes, which customers will need to pay on receipt of the shipment. Taxation laws vary by country and will be determined by your local government.
Please check what your local liability for Import tax is as Returns received due to unpaid duty will forfeit all additional costs incurred.
NB: Refunds can only be issued to the cardholder who purchased the item.
Returned items must be unworn, unused and accompanied with proof of purchase and all original labels intact.
RETURNS AND EXCHANGES
If you are unsatisfied with your purchase and wish to return an item for a refund or exchange, all returns will be accepted within 14 calendar days of delivery.
Feel free to phone or email if you would like an exchange item put on hold.
When returning your purchase please fill in the 'Returns Form' and send to the following address:
. HUB RETURNS
HUB, 49 STOKE NEWINGTON CHURCH STREET, LONDON, N16 0AR
You can alternatively drop off your online order with us in-store.
NB. As a small independent business we are sadly unable to cover the postage cost of returned goods. The responsibility for any returned items lies with the customer until it is received by Hub so we highly recommend a Recorded Delivery method.
We will not accept returns of items that have been worn or labels removed.
Once received, we aim to process returns within 1-2 working days.
Refunds may take 2-3 days to appear on your bank statement.